Personal information may be collected when you contact us, submit an enquiry, request a viewing, register on the Platform, or communicate with us via phone, email, social media, or forms. This may include your name, contact details, property interests, location preferences, and any information relevant to your enquiry.

We may also collect technical and usage information such as browser type, device details, IP address, pages you visit, referral sources, and interactions with our website. This helps us improve the service, diagnose technical issues, and ensure a secure experience.

We use personal information to respond to enquiries, arrange viewings, provide property recommendations, maintain records of interactions, manage customer support, and improve the quality of our services.

We may use contact details to provide updates related to the services you requested, respond to your questions, or communicate important operational information. We do not use your data for unrelated marketing purposes without appropriate consent or a lawful basis.

SN Property may share information with trusted third-party service providers that assist us with website hosting, analytics, communication, customer support, or operational services. These providers are expected to use the information only for the agreed purpose and to protect it appropriately.

We may also disclose information where required by law, court order, regulatory investigation, or to protect the rights, safety, or property of our users or the public.

The Platform may use cookies, session data, and similar technologies to remember preferences, understand website traffic, and improve user experience. Cookies may help us measure which features are used most often.

You can control browser cookie settings, although disabling some cookies may affect the functionality of the website or certain features. We aim to use analytics responsibly and only to support better service delivery.

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, to comply with legal obligations, or to resolve disputes. When information is no longer required, we aim to securely delete or anonymise it where appropriate.

SN Property applies reasonable administrative, technical, and organisational safeguards to protect personal information from unauthorised access, misuse, loss, or disclosure. No system is completely risk-free, and we encourage users to exercise care when sharing information online.

You may request access to, correction of, or deletion of personal information we hold about you, subject to applicable law and legitimate business requirements. You may also ask us to limit processing or to review how we contact you.

If you would like to exercise a privacy right or have any concern about the handling of your information, please contact us using the details listed at the end of this policy. We will respond in a fair and timely manner.

Our Platform is not directed at children under the age of 18, and we do not knowingly collect personal information from children without valid legal basis or appropriate parental/guardian involvement.

If we become aware that a child has provided personal information without adequate consent, we will take reasonable steps to delete it promptly.

This Privacy Policy may be updated from time to time to reflect operational improvements, legal requirements, or changes in how we handle information. Continued use of the Platform after such changes indicates your acceptance of the revised policy.

This policy is intended to reflect good privacy practice in the context of a Sri Lankan website and should be read alongside the Terms of Use and any lawfully applicable requirements. For formal legal advice on specific compliance issues, consult a qualified Sri Lankan legal professional.